Review

Review current process, metrics, and tools to identify potential efficiencies and gaps.

Implement

Implement operational improvements, reduce waste, and mentor team members.

Deliver

Deliver high-quality software on time and within budget that exceeds customer expectations.

Gain Insight into My Professional Expertise

Regarded as an effective leader with expertise in building high-performance teams. Experience in establishing frameworks for both manual and automated testing within Waterfall and Agile methodologies. Sound understanding of budget maintenance, resource allocation, performance measurement, and process improvement. Exceptional communication and interpersonal skills, cultivating long-term relationships with employees, stakeholders, leaders, and executives.

Staff Leadership

95%

Test Framework Creation/Management

90%

Strategic Planning & Implementation

90%

Metrics & Reporting Establishment/Maintenance

85%

Work History

Extensive experience in the Healthcare space, but have also worked in Finance, Power Systems, etc. Please download resume above for additional detail.

2023 – Present

Manager, Enterprise Quality Engineering

CareSource

  • Lead of team of Quality Engineers responsible for delivering end-to-end testing validation across multiple product portfolios
  • Served as Release Coordinator for the department, working with Product Owners, Scrum Masers, Business Analysts, Release Managers, etc. to validate milestone commitments are met and bi-weekly release cycles are streamlined
  • Acted as Scrum Master for the End-to-End Shared Services team through facilitation of Scrum events and efficient delivery of committed work items/stories

2021 – 2023

Sr. Director, Software Quality Assurance

CapitalRx

  • Managed a Software Quality team, responsible for providing manual and automated testing support for our pharmacy claims adjudication application (JUDI)
  • Provided testing-level metrics to senior management and other project resources through dashboards and customized reports

2019 – 2021

Director of Quality

Open Systems International

  • Oversaw a Multinational Team in charge of creating several software quality validations and verifications; managing all DevOps activities; as well as producing manual, automated, performance, security, and numerous other cases for the operation technology industry
  • Rendered guidance to the CI pipeline, as well as maintaining test environments and designing test metrics.

2011 – 2019

Quality Manager | Quality Director | Automation Engagement Director

Optum
  • Led a large, international Use Acceptance Test (UAT)/Quality Assurance (QA) Team concentrated on bringing the user perspective to Waterfall and Agile testing initiatives
  • Created, executed, and monitored UAT/QA testing by both domestic and offshore resources in collaboration with business units and development teams across numerous projects
  • Directed a team of business analysts and product owners responsible for documenting the current and future state of the project and collaborating with multiple delivery teams
  • Held accountability in evaluating, prioritizing, and ensuring the delivery of process automation solutions across behavioral health business

Team Building

Effective in building relationships within the team by practicing active listening, being open to feedback, and holding regular team meetings where each team member shares their Journey Lines

Staff Development

Support professional development by holding team trainings that benefit the entire team. Function as a mentor/coach when applicable, in addition to supporting individual skill development goals

Agile Testing

Lead department-wide Agile testing transformations and improvements. Work with an automation-first mentality, focusing on clearly written and reusable test cases that yield meaningful test metrics

Process Improvement

Spearhead process improvement initiatives that add value to the organization and increase productivity. Examples include test automation adoption, RPA implementations, & test management optimizations

Certified Quality Professional Proficient in:

– Resource Management
– Budget Adherence
– Performance Measurement
– Strategic Planning
– Cultivating Relationships

15+

Years of Experience

~350+

Project Delivered

20+

Teams Managed

4

Certifications

Testimonials

“I feel very blessed that Dennis is part of the leadership team. I know I can count on him at all times. He brings a positive influence to the team and also creative solutions to decisions. He has been able to meet deliverables with a thinly-sliced staff, while taking on additional responsibility.”

David CottermanFormer Director of SQC – Wolters Kluwer Financial Services

“Dennis is a proven leader within our team, providing an incredible breadth and depth of knowledge on UAT/QA processes for our operation. Dennis’ continuous commitment and passion to drive improvement has been vital in the success of our department. Dennis has proven to be an invaluable business partner and leader.”

Melvia SlaughterSr. Director, Optum

“Dennis came into OSI and immediately owned the QA department & practice. He very quickly assessed the state of teams in Minnesota, Montreal, and India. He grew his team under difficult conditions (no in-person interviews, remote onboarding/mentoring, training many new resources) and has filled many key areas of need in a relatively short period of time.”

Marc NienaberSr. Director, Development, Open Systems International

“Dennis strives to exceed the high standard that he has established for quality assurance. He readily reaches out to development colleagues to improve their approaches to yield better results. His drive has produced tangible results as the number of issues discovered in Production have been consistently reduced during his tenure.”

Bobbie McAdamDirector of eBusiness, Medica Health Plans