Review

Review current process, metrics, and tools to identify potential efficiencies and gaps.

Implement

Implement operational improvements, reduce waste, and mentor team members.

Deliver

Deliver high-quality software on time and within budget that exceeds customer expectations.

Gain Insight into My Professional Expertise

Regarded as an effective leader with expertise in building high-performance teams, including hands-on experience as a Scrum Master facilitating Agile ceremonies, removing impediments, and driving continuous improvement across cross-functional teams. Experience in establishing frameworks for both manual and automated testing within Waterfall and Agile methodologies, leveraging Scrum principles to accelerate delivery cycles and improve team velocity. Sound understanding of budget maintenance, resource allocation, performance measurement, and process improvement, with a proven ability to coach teams in self-organization and Agile best practices. Exceptional communication and interpersonal skills, cultivating long-term relationships with employees, stakeholders, leaders, and executives while serving as a servant leader and key liaison between development teams and business stakeholders.

Staff Leadership, Coaching, & Mentoring

95%

Test Framework Creation/Management

90%

Sprint Planning/Capacity Management/Agile Delivery

90%

Metrics & Reporting Establishment/Maintenance

85%

Work History

Extensive experience in the Healthcare space, but have also worked in Finance, Power Systems, etc. Please download resume above for additional detail. Swipe left to see more work history.

2023 – Present

Scrum Master, Agile COE | Manager, Enterprise Quality Engineering

CareSource

  • Delivered a comprehensive manual and automated regression suite encompassing 587 tests to regression test the company’s first upgrade of our healthcare data interchange tool (Edifecs)
  • Leveraged Microsoft Co-Pilot to automate sprint documentation and action-item tracking, reducing administrative overhead for the development team by 15%
  • Lead an international team of 16 Test Managers and Quality Engineers responsible for delivering manual & automated testing across multiple product portfolios

2021 – 2023

Sr. Director, Software Quality Assurance

CapitalRx

  • Successfully led a team-wide transition from an automated testing tool with Javascript support (Cypress) to one with Python support (Playwright), ensuring the team got the training and support required
  • Delivered automated tests for CI/CD integration using Codebuild, GoCD, and Jenkins
  • Established all QA-specific processes within the source control, requirement, and test management tools for SOC II compliance

2019 – 2021

Director of Quality

Open Systems International

  • Drove efforts in increasing QA staff efficiency by 28% in a span of 12 months, which included standing up a new office in Montreal, Quebec with 10 staff members
  • Obtained 26% growth in total automated tests in 2020 by fulfilling department goals
  • Spearheaded the execution of an internal lean delivery plan around test coverage, resulting in the reduction of defects leaked to customers by 18%

2011 – 2019

Quality Manager | Quality Director | Automation Engagement Director

Optum
  • Successfully completed Business Process Automation deployments, saving $2.5M in 2018 and $1.6M in the first quarter of 2019
  • Developed a shared service enabling all Optum Business Initiatives teams to request UAT/QA personnel for their Agile and/or Waterfall projects
  • Played a key role in utilizing the Unified Functional Testing (UFT) tool in leading automated test case creation for our Integrated Clinical Management program
  • Earned commendation as the first non-IT department resource to successfully establish an offshore staff improvement model for UAT/quality assurance (QA) resources across the business unit

Team Building

Effective in building relationships within the team by practicing active listening, being open to feedback, and holding regular team meetings where each team member shares their Journey Lines

Staff Development

Support professional development by holding team trainings that benefit the entire team. Function as a mentor/coach when applicable, in addition to supporting individual skill development goals

Agile Leader

Lead department-wide Agile transformations and improvements, championing an automation-first mentality within Agile frameworks, driving continuous improvement and accelerating delivery cycles.

Process Improvement

Spearhead process improvement initiatives that add value to the organization and increase productivity. Examples include test automation adoption, RPA implementations, & AI-driven Agile process optimization.

Certified Quality & Scrum Professional Proficient in:

– Resource Management
– Budget Adherence
– Performance Measurement
– Strategic Planning
– Cultivating Relationships

15+

Years of Experience

~350+

Project Delivered

20+

Teams Managed

4

Certifications

Testimonials

“I feel very blessed that Dennis is part of the leadership team. I know I can count on him at all times. He brings a positive influence to the team and also creative solutions to decisions. He has been able to meet deliverables with a thinly-sliced staff, while taking on additional responsibility.”

David CottermanFormer Director of SQC – Wolters Kluwer Financial Services

“Dennis is a proven leader within our team, providing an incredible breadth and depth of knowledge on UAT/QA processes for our operation. Dennis’ continuous commitment and passion to drive improvement has been vital in the success of our department. Dennis has proven to be an invaluable business partner and leader.”

Melvia SlaughterSr. Director, Optum

“Dennis came into OSI and immediately owned the QA department & practice. He very quickly assessed the state of teams in Minnesota, Montreal, and India. He grew his team under difficult conditions (no in-person interviews, remote onboarding/mentoring, training many new resources) and has filled many key areas of need in a relatively short period of time.”

Marc NienaberSr. Director, Development, Open Systems International

“Dennis strives to exceed the high standard that he has established for quality assurance. He readily reaches out to development colleagues to improve their approaches to yield better results. His drive has produced tangible results as the number of issues discovered in Production have been consistently reduced during his tenure.”

Bobbie McAdamDirector of eBusiness, Medica Health Plans